While consumer confidence decreased to 62.6 last month, consumer arrogance remained at 100% with everyone agreeing "The customer is always right." Always right? What about the people buying Fergie albums? What about men shopping for yellow turtlenecks and Von Dutch hats? What about people buying drapes that match their cat? They're right? Really?
No less than Fed Chairman Bernard Bernanke says, "Maybe it's time for customers to get off their high horses and stop behaving like little Lord Fauntleroys. You think you're so great just because you walked in a store? You deserve service immediately?? Why? Who the hell are you?"
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